- Medical Answering Service
- Medical Answering Services
- Virtual Answering Service
- Virtual Answering Services
- Physician Answering Service
- Physician Answering Services
- Doctor Answering Service
- Doctor Answering Services
- Answering Service
- Answering Services
- Telephone Answering Service
- Telephone Answering Services
- Doctors Answering Service
- Doctors Answering Services
Doctors Answering Service
3 Unique Advantages Of Virtual Doctors Answering Service
The virtual doctors answering service comes with some unique advantages that you do not get in a conventional answering system. It is packed with special features that ensure that your patients get the best caring and support service they deserve. It does not only offer convenience, but it also helps you save a great deal of money that you may otherwise have to spend in hiring additional staff to take care of the patients’ calls.
Following are five key pointers that make this virtual service a powerful tool for the growth and success of your medical practice career.
100% HIPAA Compliance
If you have been looking out for the best doctors answering service, you must have heard about HIPAA training. The medical records and messages from the patients are very sensitive in nature. The laws require the doctors and companies that offer such services to ensure 100% HIPAA compliance.
Manual call centers claim that their employees who attend patients’ calls are thoroughly trained as per the Health Insurance Accountability and Portability Act (HIPAA). However, no matter how much training they get, there is always a strong possibility of human errors and such services are quite likely to sacrifice HIPAA compliancy control.
On the other hand, there is no risk of human errors in a virtual doctors answering service. All the messages from patients are stored, delivered, and recorded with HIPAA compliance in mind.
Fixed Charges
Another problem with a conventional system is that their pricing structures are often very complicated. Overages, holiday charges, patching, dial-outs, and charges for additional minutes are a few reasons why these services are usually very expensive. These may cost you a fortune every month.
Virtual doctors answering service is highly affordable with a simple price structure. There are no hidden charges in it. There is a fixed charge that you have to pay every month. The Doctors Answer, for example, requires you to pay just $69.99 per month, which is much lower than other virtual medical answering systems. What is more, you do not have to pay the full amount for adding another doctor for the service. It charges just $10 per additional doctor. This way, you can truly save a fortune while enjoying your freedom and providing the best care and support to your patients.
No Background Noise
The virtual doctors answering service makes communication very easy by eliminating any background noise, as it greets the caller with a professionally recorded familiar voice, yours or the voice of a member of your staff. On the other hand, in a manual call center, it is always a new person that the patient has to communicate with. This makes communication very difficult – add to this – the complications caused by background noise, which is very common in such call centers.
There are several other unique features also that give the virtual doctors answering service a winning edge over conventional services. For example, the calls are picked up on the first ring while the conventional system often requires the patient to deal with long annoying holds.
