Do I need to sign a long term contract?

NO. At The Doctors Answer we do not believe in long term contracts. If at any time in the future you do not require our services, simply give us 30 days written notice (fax / email / Post) and there will be no termination fees.

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How are my messages delivered?

Urgent messages are delivered immediately to the on-call physician via phone, text or email. Routine messages can be accessed at your convenience by phone or email.

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Can I have an on-call escalation list in case the first doctor cannot be reached?

Yes. We can set up an escalation list in any way you would like. This can be as simple as calling your cell phone if we are unable to reach you on your pager and as complex as calling multiple physicians if the first on-call doctor can not be reached.

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In order for me to call forward my practice phone to The Doctors Answer, will I be provided with a local or toll free 800 number?

It's up to you. We are a national provider and we have the capability to supply you with either a local or toll free 800 number.

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Can I record a personalized greeting for my patients?

Absolutely. We encourage our clients to record their own personalized greetings so that their patients hear a familiar voice anytime they call. If at any time you wanted to change or update your greeting, it takes less than one minute and there is no limit to how many times you or your office updates the greeting. Third party greetings provided by clients are also accepted and can be uploaded to your account at no additional cost.

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Will the Doctors Answer record a greeting for my practice?

We provide our new clients with the option to have a professionally recorded greeting done by The Doctors Answer. After the initial free professional recording, additional professional greetings provided by The Doctors Answer are $20 each.

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Does The Doctors Answer provide service 24 hours a day?

Yes. The Doctors Answer is 24/7/365. In addition to the standard after-hours care, many of our physicians use The Doctors Answer during lunch, holidays, weekends and for general office overflow.

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Does The Doctors Answer provide customer support 24 hours a day?

Yes. We have live agents available 24/7/365 for customer support.

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What number will I forward my calls to?

The Doctors Answer will provide you with a call forwarding number specifically for your practice. It can either be a local or a toll free 800 number.

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I am many miles from The Doctors Answer - what about answering service reliability?

The Doctors Answer's sophisticated telephone equipment connects directly to the United States telephone switching network, which is remarkably reliable. This enables us to provide the same telephone quality to our customers across the country as we provide to our customers located down the street.

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How will my practice calls reach The Doctors Answer?

By dialing a simple three digit code (*72) on your office telephone, calls can be forwarded to The Doctors Answer. When your office wants to answer calls again, the forwarding can be easily removed.

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Can I forward my cell phone to your service?

Yes, The Doctors Answer gives you the ability to forward any number you wish to your exclusive local or toll free 800 number.

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How long does it take to begin service?

Most accounts can be set up within 24 hours.

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What is an Integrated Greeting?

An Integrated Greeting is a recorded voice greeting that front-ends all incoming calls. Callers are given the choice to speak with a call representative immediately for urgent matters and can leave routine messages in a voice mail box for the office staff. Information can also be provided to your callers like office hours, office address, fax#, or any other information you wish to provide. The Integrated Greeting is completely customizable for your medical practice.

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Does the Integrated Greeting front end all my calls?

For the No Hassel Flat-Rate plan, all calls are front ended by the Integrated Greeting. With the Extra-Care plan, you can choose whether or not you'd like to use the Integrated Greeting.

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