Patient has an after-hours medical emergency and calls the doctor's office, which is forwarded to The Doctors Answer. Patient is immediately greeted with a friendly recording by a member of your staff OR a professionally recorded greeting.
The Doctors Answer immediately contacts the doctor and delivers the message in patient's own words.
If it's an emergency, patient is prompted to leave a message, which is immediately delivered to the on-call doctor via phone, text or email. Routine messages can be left for the office staff to return the next day.
Doctors calls patient back to address the emergency.
Patient has an after-hours medical emergency and calls the doctor's office, which is forwarded to the answering service. Hopefully the operators are not busy and the patient won't be put on hold.
Once the operator answers the phone, patient tells the operator the nature of their call.
Operator manually records the message (which is hopefully correct).
Operator hangs up with patient and then references the on call doctor list to identify appropriate point of contact (which is hopefully correct).
Operator contacts the on-call doctor and relays patient's message.
Doctor takes down message and calls patient back.
Please take a minute to consider the differences between The Doctors Answer and an ordinary answering service. The Doctors Answer completely eliminates hold times, removes human error and allows you to take control of your practice without giving up your freedom. It's The Doctors Answer and it's a better way.
